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Making sure you get the competitive advantage!

Information technology (IT), as defined by the Information Technology Association of America (ITAA), is "the study, design, development, implementation, support or management of computer-based information systems, particularly software applications and computer hardware." When computer and communications technologies are combined, the result is information technology, or "infotech". Information technology is a general term that describes any technology that helps to produce, manipulate, store, communicate, and/or disseminate information.

Remotely Managed IT an Telephony

  • Service desk / Help desk

    • 24X7X365 over the phone assisstance
    • 24X7X365 remote desktop assisstance

  • Proactive monitoring of server and network devices

    • 24X7X365 alert based monitoring including

      • Network Tomography

        • This is monitoring the health of various links in a network using end-to-end probes sent by agents located at vantage points in the network/Internet

      • Route Analytics

        • These are methods, systems, algorithms and tools to monitor the routing posture of networks. Incorrect routing or routing issues cause undesirable performance degradation or downtime

  • Workstation & Server Management

    • Remote maintenance of Operating system, Applications and Anti-Virus, Acces Control, Trust Relationships and Assignments (Domain Controler, DNS server, Application server...)

  • Storage management

    • Remote maintenance and management of quotas, back-ups and restorations...

  • IT security Management

    • 24X7X365 monitoring of security countermeasure devices and processes
    • Creation, Implementation and memeber of corporate Incident Response Team
    • Creation, Implementation assisstance with IT security policies and Employee Awarness Program

  • VoIP PBX (Gateway, PBX & IP Phones)

    • Recommendation, Installation and Remote Maintenance of corporate telephony systems

 

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